Purpose
Redesign and integrate old-tech management system to next generation ecosystem of services for flight and cabin crews, and crew schedulers. Implement new brand style and embrace consistent user experience for desktop system, web applications and new mobile solutions.
Concept
At their fingertips, flight and cabin crews can:
- Check-in for their trip
- Receive notifications about changes to their schedule
- Bid for schedules and plan days off
- Keep up with travel logistics
- Have qualifications and references handy
- Have access 24/7/365
Airline crew schedulers will have the ability to:
- Communicate in real-time to cabin and flight crews
- Track down crew members without phone calls
- Push notifications immediately
- Multi-task because technology is assisting with many tasks at once
Design process, methods and tools
- SME Interviews
- Environmental Researches
- Site Visit
- Customer Journey Maps
- User Flows
- Card Sorting
- Visualized concepts with wireframes
- Interactive prototypes ready to test
- RITE Usability Study
- Design Sprint
- Agile frameworks based on user stories (Kanban / SCRUM)
Results
Ecosystem of services was prepared for airlines form Singapore, China, Indonesia, Germany and the U.S. The native mobile solution is currently deployed by both pilots and flight attendants and in use by Mesa Airlines, a U.S.-based carrier that provides regional service to American Airlines and United Airlines.
The solution can help airlines to:
- increase profitability and efficiency
- reduce costs
- streamline information flow
- increase crew satisfaction
- improve passenger experience.